15 Day's Money Back Guarantee
As a private person you have 15 days money back guarantee. You can return your carpet within 15 days and get your money back. The carpet has to be in unaltered condition and should not have been used. You have to package the carpet the same way as it was when you received it. The customer pays for the shipping costs and local taxes & duties paid on behalf of the customer.
If you wish to return your purchase, please inform us via e-mail within 15 days of delivery. The carpets must be returned undamaged, in its original condition and packaging within 15 days of acceptance of your return request.
Once we have received the carpet and are happy it has been returned in the same condition as it was dispatched, we will issue you with a full refund on the purchase price of the goods. Alternatively you can choose to accept a credit for the full price of the carpet you ordered. This can be used towards the purchase of another carpet.
If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them. Carpets that are ordered and not received or are returned to us due to the customer not being available for several delivery attempts will be charged full amount and will be responsible for shipping costs and local taxes and duties if they wish to have the product reshipped to them.
Please note, while every effort is made to accurately reproduce the appearance of each carpet we stock - we cannot accept any responsibility for any color misrepresentations. Different color display settings on computer monitors can have an effect on the appearance of colors in our carpet images. You can still return your carpet for a refund, however they will not be deemed faulty and you will be responsible for the return costs.
Custom made products will be non-returnable and cannot be cancelled once the order has been placed on our website. Please ensure that the measurements are correct and note the estimated delivery time shown on the site to allow for production. While every effort is made to manufacture to the correct size, slight variations are unavoidable and natural fibers can shrink as they move to a different climate. Handmade carpet sizes may vary by up to +/-5%. They are not recommended for inset locations.
Shedding is a natural characteristic of a deep pile carpet and is not deemed to be a fault. This is common on acrylic and wool carpets and should be taken into consideration when choosing a product suitable carpet for your home.